Time registration

Time in TmAnalytics was restricted to 5 minutes. When a TmAgent was working in the address details page (the page with all contact information), time was registered when the page was opened until the result was clicked (or Oke, Oke and close or Oke and sent Email). Time registration was maximized to 5 minutes and set time to  when time exceeded 5 minutes.

Time has now been set to 30 minutes. It will be set to 0 when it exceeds 30 minutes. It can be that the Duration field in TmAnalytics is showing a different time because it is updated from the past.

E-mail validation

E-mail addresses are automatically checked

E-mail addresses are check on text before and after the @ and text before and after the .(dot).

Sent e-mail to CpEmail, TmAdmin or TmEmployee

By default an e-mail is sent to the contact person. It is now also possible to sent the e-mail to TmAdmin instead of the contact person. When sending an email under a positive result, it is also possible to sent the e-mail to the TmEmployee (employee customer).

Appointments automatically filled in Google Calendar

Appointments created by a Agent are now automatically filled in the calendar of the Account Manager. The fields that are filled are;
- Description (containing all contact details from TeleManager)
- Time (date time from - date time until)
- Location (street zipcode city country)
- Notes (notes from TeleManager made by the agent)

When an other calendar is coupled via Google Calendar, these fields will also be filled in the other calendar.

Fields from Google Calendar

When you use Travel Time Optimization it is necessary to integrate with Account Manager calendar in order to make full use of this feature. Until now all information was displayed. Now there are only three fields that are displayed from the Account Manager calendar;
- description
- time (date time from - date time until)
- location

Also only these fields will be displayed when a calender is coupled with another calendar via Google Calendar

Prevent double hard callbacks

A new feature has been added TeleManager, My calendar. All hard callbacks are visualized by Agent. When an agent tries to add another hard callback, TeleManager will give a warning. The agent can not add this hard callback and has to change the time.

Check on double hard callbacks

There is a new feature which prevents double hard callbacks. A calendar has been added for the agent to see where a hard callback can be made, at what date and time. The calendar shows hard callbacks that are already made by the agent.

Agents can no longer create double hard callbacks. TeleManager will give an warning when there is already a hard callback.

Reorder default fields

It was already possible to reorder custom fields and show them in a different order. In V6.1.7 is is also possible to reorder default fields.

Mandatory when positive

A new setting has been added to TeleManager, required when positive. Every field can be made positive via the FormWizard. TeleManager will give a warning 'Fill in mandatory fields' when the field setting (mandatory (positive)) is true and the agent want to click a result under TaksType=Positive.

The setting can be found in the FormWizard

Positive result with e-mail shown in LeadManager

E-mails that are being sent when the result is positive (TaskType=Positive) are now also shown in LeadManager. When a user logs into LeadManager he will see the e-mail in the module Email sent.

Fixed products (costs) for accounting software

Many inbound call centers are offering products with a fixed monthly pricing like
- Internet access
- Answering machine
- Dairy management

Customers can subscribe to one or more products. These products with a fixed monthly prices can now be easily added to the customer and exported as order lines to be imported into the accounting software.

Call registration outside bundle for accounting software

Most inbound call centers have pricing based on subscription bundle.  An example is a customer who has an subscription for € 200,- a month they get 100 calls free and have to pay € 2,50 for every call when it exceeds this 100. Because there can be more then 10 different call bundles, it is a hassle every month to make the calculation.

It is now possible to export order lines that can be directly imported into every account software.

Call attempts

A new field had been added to TeleManager, call attempts. Adding the address does not count as an call attempt.

Search in TmCustomer and TmEmployee

It is now easy to search for Customers and Employees. Search boxes has been added.

Add working time Agent as a Admin

Admin's can now add Agents working time

1. Go to calendar and click a date

2. Click New Appointment

3. Select Agent and fill in details

Fill in availability as agent

Agent can now fill in there availability in the calendar.

1. Go to calendar and click on the date

2. New appointment

3. Fill in calendar details

Agents can not add appointments in the past

Agents can not change appointments in the past. Only Admin can

All in pull down field

Users can now select all in search box when a field is pull down.

Change project

Addresses belonging to a project can now be changed into an other project.

- Select addresses
- Click button Change Project
- Click project name in order to transfer addresses to new project

Export all with date notation

Every night TeleManager makes an export of all records, when there are more then 10.000 records in the database. It makes a batches of every 10.000 records and shows it in the export menu. De date (based on last update) has been added tot the export batch.

see for more information www.telemanager.nl

Time automatically adjusted

When users fill in time like 935, it is automatically adjusted to 9:35 AM. Users don't have to fill in the colon ( : ) anymore