Fields from Google Calendar

When you use Travel Time Optimization it is necessary to integrate with Account Manager calendar in order to make full use of this feature. Until now all information was displayed. Now there are only three fields that are displayed from the Account Manager calendar;
- description
- time (date time from - date time until)
- location

Also only these fields will be displayed when a calender is coupled with another calendar via Google Calendar

Add working time Agent as a Admin

Admin's can now add Agents working time

1. Go to calendar and click a date

2. Click New Appointment

3. Select Agent and fill in details

Fill in availability as agent

Agent can now fill in there availability in the calendar.

1. Go to calendar and click on the date

2. New appointment

3. Fill in calendar details

Agents can not add appointments in the past

Agents can not change appointments in the past. Only Admin can

Time automatically adjusted

When users fill in time like 935, it is automatically adjusted to 9:35 AM. Users don't have to fill in the colon ( : ) anymore

Registration inbound calls (start screen adjusted)

The 'add button' has been placed to the beginning of the row and an agent can now also use the name of the project (hyper link) to register a new call. 

Alphabetical order customers

The names of customers are now shown in alphabetical order for agents in the outbound start screen.