A new feature has been added TeleManager, My calendar. All hard callbacks are visualized by Agent. When an agent tries to add another hard callback, TeleManager will give a warning. The agent can not add this hard callback and has to change the time.
New release regarding the callcenter application TeleManager from Blue Inkt. also take a look at www.telemanager.nl
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vrijdag 23 december 2011
Prevent double hard callbacks
Labels:
Callback,
Double hard callback,
Hard callback,
My calendar,
V6.1.7
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