There is a new feature which prevents double hard callbacks. A calendar has been added for the agent to see where a hard callback can be made, at what date and time. The calendar shows hard callbacks that are already made by the agent.
Agents can no longer create double hard callbacks. TeleManager will give an warning when there is already a hard callback.
New release regarding the callcenter application TeleManager from Blue Inkt. also take a look at www.telemanager.nl
Labels
AcceptNewsletter
(1)
Address details
(4)
Agent
(6)
Agent calendar
(1)
Analytics
(3)
Appointments
(4)
AutoAssign
(1)
Calendar
(6)
Callback
(4)
Classifiers
(1)
Commission
(1)
Copy address
(1)
Double hard callback
(1)
E-mail
(4)
E-mail templates
(2)
Export
(3)
Fields
(3)
Filters
(1)
Forms
(3)
Google
(2)
Google Calendar
(2)
Grid (address overview)
(5)
Hard callback
(2)
Importing
(2)
inbound
(2)
KPI's
(1)
LeadManager
(1)
My calendar
(1)
Oline registration
(3)
Projects
(7)
Result
(6)
Sales person
(3)
Script
(1)
skype
(1)
Survey
(3)
TeleManager inbound
(2)
TmCustomer
(2)
TmEmployee
(4)
Travel time optimization
(2)
V6.1.2
(7)
v6.1.3
(12)
v6.1.4
(8)
v6.1.5
(5)
V6.1.6
(12)
V6.1.7
(13)
WordMerge
(1)
vrijdag 16 december 2011
Check on double hard callbacks
Abonneren op:
Reacties posten (Atom)
Geen opmerkingen:
Een reactie posten