New release regarding the callcenter application TeleManager from Blue Inkt. also take a look at www.telemanager.nl
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Posts tonen met het label Analytics. Alle posts tonen
Posts tonen met het label Analytics. Alle posts tonen
woensdag 19 januari 2011
KPI's in Analytics
It is now possible to set default values to all ratios in TM Analytics. The measure in Analytics will be shown in red when a ratio is above or below a certain value.
Analytics Callback
The excisting analytics callback has been extended with the day level. This will give an insight in how many callback's there are on a specific day.
dinsdag 18 januari 2011
New analytics reports and interface
New functionality has been added to Analytics/Reports;
- date selection
- customer and project drill down
- selecting measures
- exporting
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