Appointments created by a Agent are now automatically filled in the calendar of the Account Manager. The fields that are filled are;
- Description (containing all contact details from TeleManager)
- Time (date time from - date time until)
- Location (street zipcode city country)
- Notes (notes from TeleManager made by the agent)
When an other calendar is coupled via Google Calendar, these fields will also be filled in the other calendar.
New release regarding the callcenter application TeleManager from Blue Inkt. also take a look at www.telemanager.nl
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Posts tonen met het label Travel time optimization. Alle posts tonen
Posts tonen met het label Travel time optimization. Alle posts tonen
vrijdag 23 december 2011
woensdag 19 januari 2011
Travel Time Optimization
An new time saving feature has been added to TeleManager, Travel Time Optimization (TTO). Although is has been tested extensively it is still in Beta. Based on settings and users for whom appointments can be made, TTO shows a list of appointments based on the shortest driving distance from a previous appointment to the next available appointment.
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