Sent e-mail to CpEmail, TmAdmin or TmEmployee

By default an e-mail is sent to the contact person. It is now also possible to sent the e-mail to TmAdmin instead of the contact person. When sending an email under a positive result, it is also possible to sent the e-mail to the TmEmployee (employee customer).

Check on double hard callbacks

There is a new feature which prevents double hard callbacks. A calendar has been added for the agent to see where a hard callback can be made, at what date and time. The calendar shows hard callbacks that are already made by the agent.

Agents can no longer create double hard callbacks. TeleManager will give an warning when there is already a hard callback.

Positive result with e-mail shown in LeadManager

E-mails that are being sent when the result is positive (TaskType=Positive) are now also shown in LeadManager. When a user logs into LeadManager he will see the e-mail in the module Email sent.

Search within results

It is now possible to search easily within results. This is very handy when you use a lot of different within a result category.

Adding and removing results from projects

Adding and removing results from projects has been made easy. Go to TeleManager/Projects/Results and add or remove results from existing projects. 

Mass change result

It is now possible to mass change addresses. With the click on one button you can change:Result,Result Category, Followup date and Notes. Only results under Open and Callback can be changed. To see how it works, watch our video (dutch) on our YouTube channel

A screen appears after selecting the multiple addresses and clicking Change Result. By selecting one result, all selected addresses will be change with the new result setting.