Time registration

Time in TmAnalytics was restricted to 5 minutes. When a TmAgent was working in the address details page (the page with all contact information), time was registered when the page was opened until the result was clicked (or Oke, Oke and close or Oke and sent Email). Time registration was maximized to 5 minutes and set time to  when time exceeded 5 minutes.

Time has now been set to 30 minutes. It will be set to 0 when it exceeds 30 minutes. It can be that the Duration field in TmAnalytics is showing a different time because it is updated from the past.

E-mail validation

E-mail addresses are automatically checked

E-mail addresses are check on text before and after the @ and text before and after the .(dot).

Sent e-mail to CpEmail, TmAdmin or TmEmployee

By default an e-mail is sent to the contact person. It is now also possible to sent the e-mail to TmAdmin instead of the contact person. When sending an email under a positive result, it is also possible to sent the e-mail to the TmEmployee (employee customer).

Appointments automatically filled in Google Calendar

Appointments created by a Agent are now automatically filled in the calendar of the Account Manager. The fields that are filled are;
- Description (containing all contact details from TeleManager)
- Time (date time from - date time until)
- Location (street zipcode city country)
- Notes (notes from TeleManager made by the agent)

When an other calendar is coupled via Google Calendar, these fields will also be filled in the other calendar.

Fields from Google Calendar

When you use Travel Time Optimization it is necessary to integrate with Account Manager calendar in order to make full use of this feature. Until now all information was displayed. Now there are only three fields that are displayed from the Account Manager calendar;
- description
- time (date time from - date time until)
- location

Also only these fields will be displayed when a calender is coupled with another calendar via Google Calendar

Prevent double hard callbacks

A new feature has been added TeleManager, My calendar. All hard callbacks are visualized by Agent. When an agent tries to add another hard callback, TeleManager will give a warning. The agent can not add this hard callback and has to change the time.

Check on double hard callbacks

There is a new feature which prevents double hard callbacks. A calendar has been added for the agent to see where a hard callback can be made, at what date and time. The calendar shows hard callbacks that are already made by the agent.

Agents can no longer create double hard callbacks. TeleManager will give an warning when there is already a hard callback.