Copy address

A new functionality is available for TeleManager, copy an exciting address into a new project.

All fields will be copied except

• Customer
• Project
• Source
• Source specification

A user can decide where to copy the address, for wich customer, into which project under which source

Using Skype 5.3 or higher with TeleManager

It is not possible anymore to use the callto:// protocol to initiate calls from TeleManager when you use the latest version of Skype (5.3 or higher). Skype changed the protocol to skype://.

The consequence is that all Agents (users) have to have Skype v5.3 or higher or Skype 5.2 or lower. You can download previous versions of Skype here http://www.oldapps.com/skype.php.

When you are using skype 5.3 or higher you must change the excising code to skype://#Value# like in the screen below.

Copy e-mail template

Existing e-mail templates can now be copied. 

Custom filters in Address\Overview

In TeleManager\Address\Overview there where 2 filters, now you can create as many as you want. 

New filters can be added in Administration\Classifiers

Adding and removing results from projects

Adding and removing results from projects has been made easy. Go to TeleManager/Projects/Results and add or remove results from existing projects. 

Adding and removing agents from projects

Adding and removing agents from projects has been made easy. Go to Administrate/Users and add or remove agents from existing projects. 

Registration inbound calls (start screen adjusted)

The 'add button' has been placed to the beginning of the row and an agent can now also use the name of the project (hyper link) to register a new call.