It is not possible anymore to use the callto:// protocol to initiate calls from TeleManager when you use the latest version of Skype (5.3 or higher). Skype changed the protocol to skype://.
The consequence is that all Agents (users) have to have Skype v5.3 or higher or Skype 5.2 or lower. You can download previous versions of Skype here http://www.oldapps.com/skype.php.
When you are using skype 5.3 or higher you must change the excising code to skype://#Value# like in the screen below.
New release regarding the callcenter application TeleManager from Blue Inkt. also take a look at www.telemanager.nl
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