Call registration outside bundle for accounting software

Most inbound call centers have pricing based on subscription bundle.  An example is a customer who has an subscription for € 200,- a month they get 100 calls free and have to pay € 2,50 for every call when it exceeds this 100. Because there can be more then 10 different call bundles, it is a hassle every month to make the calculation.

It is now possible to export order lines that can be directly imported into every account software.

Call attempts

A new field had been added to TeleManager, call attempts. Adding the address does not count as an call attempt.

Search in TmCustomer and TmEmployee

It is now easy to search for Customers and Employees. Search boxes has been added.

Add working time Agent as a Admin

Admin's can now add Agents working time

1. Go to calendar and click a date

2. Click New Appointment

3. Select Agent and fill in details

Fill in availability as agent

Agent can now fill in there availability in the calendar.

1. Go to calendar and click on the date

2. New appointment

3. Fill in calendar details

Agents can not add appointments in the past

Agents can not change appointments in the past. Only Admin can

All in pull down field

Users can now select all in search box when a field is pull down.

Change project

Addresses belonging to a project can now be changed into an other project.

- Select addresses
- Click button Change Project
- Click project name in order to transfer addresses to new project