Admin's can now add Agents working time
1. Go to calendar and click a date
2. Click New Appointment
3. Select Agent and fill in details
New release regarding the callcenter application TeleManager from Blue Inkt. also take a look at www.telemanager.nl
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dinsdag 25 oktober 2011
Fill in availability as agent
Agent can now fill in there availability in the calendar.
1. Go to calendar and click on the date
1. Go to calendar and click on the date
2. New appointment
3. Fill in calendar details
Change project
Addresses belonging to a project can now be changed into an other project.
- Select addresses
- Click button Change Project
- Click project name in order to transfer addresses to new project
- Select addresses
- Click button Change Project
- Click project name in order to transfer addresses to new project
dinsdag 30 augustus 2011
Export all with date notation
Every night TeleManager makes an export of all records, when there are more then 10.000 records in the database. It makes a batches of every 10.000 records and shows it in the export menu. De date (based on last update) has been added tot the export batch.
see for more information www.telemanager.nl
see for more information www.telemanager.nl
maandag 29 augustus 2011
Time automatically adjusted
When users fill in time like 935, it is automatically adjusted to 9:35 AM. Users don't have to fill in the colon ( : ) anymore
woensdag 24 augustus 2011
New question type in survey=> text
A new question type has been added to the survey. This new question type allows you to add text without possible answers for prospects to fill in.
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