Existing e-mail templates can now be copied.
New release regarding the callcenter application TeleManager from Blue Inkt. also take a look at www.telemanager.nl
Labels
AcceptNewsletter
(1)
Address details
(4)
Agent
(6)
Agent calendar
(1)
Analytics
(3)
Appointments
(4)
AutoAssign
(1)
Calendar
(6)
Callback
(4)
Classifiers
(1)
Commission
(1)
Copy address
(1)
Double hard callback
(1)
E-mail
(4)
E-mail templates
(2)
Export
(3)
Fields
(3)
Filters
(1)
Forms
(3)
Google
(2)
Google Calendar
(2)
Grid (address overview)
(5)
Hard callback
(2)
Importing
(2)
inbound
(2)
KPI's
(1)
LeadManager
(1)
My calendar
(1)
Oline registration
(3)
Projects
(7)
Result
(6)
Sales person
(3)
Script
(1)
skype
(1)
Survey
(3)
TeleManager inbound
(2)
TmCustomer
(2)
TmEmployee
(4)
Travel time optimization
(2)
V6.1.2
(7)
v6.1.3
(12)
v6.1.4
(8)
v6.1.5
(5)
V6.1.6
(12)
V6.1.7
(13)
WordMerge
(1)
dinsdag 25 januari 2011
Custom filters in Address\Overview
In TeleManager\Address\Overview there where 2 filters, now you can create as many as you want.
New filters can be added in Administration\Classifiers
New filters can be added in Administration\Classifiers
maandag 24 januari 2011
Adding and removing results from projects
Adding and removing results from projects has been made easy. Go to TeleManager/Projects/Results and add or remove results from existing projects.
Adding and removing agents from projects
Adding and removing agents from projects has been made easy. Go to Administrate/Users and add or remove agents from existing projects.
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Registration inbound calls (start screen adjusted)
The 'add button' has been placed to the beginning of the row and an agent can now also use the name of the project (hyper link) to register a new call.
woensdag 19 januari 2011
Script in address details
A new setting has been added to the script. When active, the script will appear open when an agent goes to the address details screen.
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